I’m Kayla. I run a small service business in Midland. We fix A/C units and clean ducts. Dust out here is no joke. Money’s tight. Phones need to ring. So I hired web design help. Three times. Yes, three. You know what? It taught me a lot about what works in Midland and what flops hard. For anyone hunting even more backstory, this real take on Midland, Texas web design from someone who paid for it lines up with a lot of what I saw.
Here’s my plain talk review, with real examples and real results.
What I Needed (And Why It Was Messy)
I wanted simple things:
- A site that loads fast on spotty LTE out near the leases
- A way for folks to call me without hunting for the number
- Better rank for “ac repair midland tx,” “duct cleaning midland,” and nearby zips like 79705 and 79707
- Trust. Real photos. Not that stock guy with a too-white smile
I also wanted to track calls. I used CallRail. And I looked at Google Analytics 4. Not fun, but useful. I checked speed with Google PageSpeed Insights. Green numbers make me breathe easier.
Round 1: The Budget Freelancer (Midland Facebook Group)
Price: $800 build + $50/month care
Timeline: 2 weeks
Stack: WordPress + a heavy theme + six random plugins
The good:
- He answered fast. Texted back at 9 p.m. even. Felt helpful.
- The site looked fine at first glance. Big hero photo, bold phone number.
- He set up Google Business Profile links and a basic contact form.
The bad:
- No SSL at first. That “Not secure” tag scares people. He fixed it after I asked.
- It took 5–7 seconds to load on my phone. Oof. Out at my cousin’s yard, it felt worse.
- No service pages for each job. Just one “Services” page with a long list. Folks bounced.
- Tracking was messy. CallRail wasn’t installed right. Numbers didn’t match.
Results after 30 days:
- Calls from the site: 7 (up from 3) — not awful, but not worth the stress
- PageSpeed Mobile: 42
- Bounce rate felt high. People didn’t stick.
Was it cheap? Yep. Did it help? A little. But not enough for Midland traffic and our busy season.
Round 2: A Local Agency in Tall City (Midland-Based Team)
Price: $4,800 build + $150/month care
Timeline: 6 weeks
Stack: WordPress with a light theme (GeneratePress) + block editor, Cloudflare, Yoast SEO, WP Rocket
Why I picked them:
- They knew Midland. They said “Loop 250” and “Wadley” like locals do.
- They showed me wireframes first. Simple layouts, big tap targets. Grandma can click it.
- They talked speed. They even tested on a dusty Android with 4G. Smart move.
What they did for my site:
- Wrote separate pages for “AC Repair,” “Duct Cleaning,” and “Mini-Splits,” each with Midland zip mentions
- Added real photos of my techs (sweaty faces, dusty boots, clean uniforms)
- Put the phone number sticky on mobile. Tap to call. No hunting.
- Set up CallRail right. Calls got tagged by page.
- Set up schema for LocalBusiness and Service. I didn’t ask for it, but it helped SEO.
- Moved hosting, added SSL, and set up Cloudflare. No more “Not secure.”
- Compressed images. Killed three heavy plugins. Swapped them for light ones.
Results after 60 days:
- Calls from the site: 39 (up from 7). I had to hire a part-time dispatcher.
- PageSpeed Mobile: 90–93
- Average load: 1.7 seconds on 4G (I tested by the H-E-B parking lot)
- Ranking: “AC repair Midland TX” went from bottom page 2 to top 3 most days
- Form leads: 11 solid jobs (not spam, real folks with broken units)
Little touches I liked:
- They used county facts and local terms: “The Tall City,” “Permian heat,” “service within the Loop.”
- They resized my logo so it didn’t look fuzzy.
- They trained me. I can edit hours and rates without breaking things.
A buddy of mine near the river had her own ordeal: she hired a firm down south and wrote the whole story in this New Braunfels web design case study. Worth a skim if you’re comparing Texas agencies.
One gripe:
- Content sign-off took a bit. I’m busy, so I fell behind. They nudged me a lot. Not their fault, but it dragged.
A Side Project They Tackled: A Food Truck Friend
My friend runs a taco truck near Wadley. They built her a one-page site with her weekly schedule, a photo gallery, and a click-to-call order button.
Tools: Squarespace + Stripe for gift cards + Instagram feed
Results in 45 days:
- 18% more online orders during lunch rush
- 2 vendors found her for Friday nights
- She stopped posting her schedule 10 times a week. The site handled it.
Simple build. It worked. No fuss.
Round 3: The Fancy Out-of-Town Team (Oil & Gas Niche)
Price: $12,000 build + $250/month care
Timeline: 10 weeks (stretched to 14)
Stack: Webflow with a CMS for job listings
This was for my cousin’s oilfield hauling startup over in Odessa/Midland. The site looked like a magazine. Clean. Great typography. Animated icons of pumpjacks. A case study page with maps.
Good:
- Killer design. I mean, wow.
- Job board tied to a Google Sheet. HR loved that.
- Clear copy for safety and DOT notes.
Not so good:
- Price. Big ouch for a new outfit.
- Delays. Content approvals got stuck. The team was nice but busy.
- Speed was fine on Wi-Fi, but some pages dragged on mobile. Heavy visuals.
Results after launch:
- 5 hires through the job board in the first month (that part was gold)
- Fewer phone leads than we hoped (2–3 a week)
- Great for branding. Not great for quick calls and boots-on-ground jobs
If you want another unfiltered review of hiring a design crew up north of DFW, this Bedford web design deep-dive highlights some similar “fancy but slow” pitfalls.
Would I use them for a bid-heavy oil company? Maybe. For my A/C shop? No. Too much flare, not enough fast clicks.
Does Speed Even Matter? Yes, Here.
Folks call from trucks. From the lot at Midland Park Mall. From a hot attic with one bar. A quick site wins. A slow site loses. Simple as that.
A few numbers from my tests:
- Before: 5.8 seconds to load, 42 mobile score
- After local agency: 1.7 seconds, 90+ mobile score
- Call tap rate went from 1.2% to 4.9% on mobile
Even industries outside home services prove this speed rule. For example, swipe-based dating platforms live and die by how instantly they load and respond; take a look at this eye-opening HUD dating app review where testers break down how milliseconds affect matches and engagement—reading it can give you surprisingly transferable UX and conversion tips for your own small-business site. Similarly, personal-service directories in other cities rely on lightning-fast mobile pages and clear calls-to-action to convert browsers into buyers; the streamlined layout on Glen Ellyn escorts shows how localized copy, big click-to-call buttons, and rapid load times can help an ultra-competitive service niche capture leads in seconds.
Phones rang more. Money came in. That’s the whole point.
If you want a deeper dive into the numbers, this overview of the importance of website speed breaks down exactly how each extra second costs small service businesses like ours real money.
What Bugged Me Across the Board
- Stock photos. People spot them. Use your real team.
- No clear header for the phone. Don’t hide it. Big and sticky.
- Slow hosting. Pay a bit more. It pays you back.
- No plan for content. Even good teams need your words and your voice.
What I Loved
- Local phrasing. We aren’t Dallas. Use our street names and our heat.
- Real tracking. CallRail, GA4, and a weekly report in plain talk.
- Clean builds. Fewer plugins. Cloudflare. Compressed images.
- Schema and GBP work. Boring stuff that moves the needle.
Quick Tips If You’re Shopping in Midland
- Ask for mobile scores and load times on 4G. Not just on office Wi-Fi.
- Ask for three real site examples in the Perm